Top

Whilst every effort has been made to ensure that the information contained on this website and in our catalogues is accurate and up to date, Bodypower Sports Plc cannot be held liable for any errors, omissions or price changes. This is due to continuous product development specifications, possible colour changes and we may also substitute a product for one of similar or better quality. Please confirm upon order. (E & OE.)

  • Please consult your doctor before using any product.
  • All products are subject to availability.
  • All products are delivered flat packed and will require assembly by you. Installation may be available for an extra charge.

Buy with confidence

Your satisfaction is very important to us at Fitness Superstore. If you are not satisfied or have questions about your order, please call our Customer Service Department on 01604 807 815 (Monday – Friday 9am-6pm, Saturday 9am-5pm, Sunday 11am-2pm). Alternatively, write to:

Bodypower Sports Plc
13 Gate Lodge Close
Round Spinney
Northampton
NN3 8RJ

Price Promise

“Telephone us on 01604 807 815 if you find cheaper!”

Our 14 day price promise assures that you buy at the lowest price. If you subsequently find the same like-for-like product offered at a lower price, we will refund 110% of the difference immediately. Please note: unboxed display models or mail order returns will not be accepted for price matches against new products. Customers will not qualify for interest option credit finance on price matches unless this was included in the competitor’s price.

Please note: The Fitness Superstore Price Promise is excluded from the products we sell on eBay & Amazon as well as Concept 2 rowing machines. Although we will try our very best to price match we are sometimes unable to match competitors’ prices.

How to Order

We have 5 methods for you to place your order – telephone, fax, mail, instore and online. All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on back order for you because it is out of stock. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for back order items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.

Fitness Superstore (Bodypower Sports Plc) is unable to accept orders under £10 (excluding delivery). Please note that in all cases we must have a contact telephone number for you. We will not be able to process your order without this information.

See our Payment Methods policy for more details about how to order or find out more about our finance options.

Website 30 Day Return Guarantee

Our Returns Policy can be found here.

Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased from this catalogue for a full refund. This does not apply to items made to your specification, perishable goods (e.g. food/supplements) or goods purchased in store.

Please note that goods purchased in store are exchanged at the manager’s discretion and may be subject to a re-stocking charge. To cancel your order you must write to us at our Northampton Head Office or send an email to sales@fitness-superstore.co.uk either before your order is despatched or within 7 working days of delivery of your item(s), quoting your order number.

Head Office Address

Bodypower Sports Plc
13 Gate Lodge Close
Round Spinney
Northampton
NN3 8RJ

If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Bodypower Sports. If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 7 working days of delivery of your item(s) it is your responsibility to return the item(s) to Bodypower Sports at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.

Deliveries

Free delivery: All orders on our website and in our catalogue over £99 are delivered free to mainland UK addresses. (Exclusions apply).

Full details about our delivery options and terms can be found here.

Restricted Access

Due to the size of some delivery vehicles, Bodypower Sports or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Bodypower Sports will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges.

Installations

All installation prices quoted on our website are for ground floor installations within 100 miles from our Northampton Head Office (postcode NN3 8RJ).

If your installation address is further than this, we will contact you prior to processing payment if the charge is more than the figure stated. If you require further information, please contact us on 01604 807 815 for a cost prior to ordering. We regret we are unable to accommodate installations to offshore postcodes. If you require installation on a product / products in our catalogues or on our website, the time between order and installation may be longer than for that of delivery only. We will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

It is imperative that the space for the product(s) has been cleared and that access is unrestricted. If the installer is unable to commence work due to the area not being cleared or access not being available at the agreed time, Bodypower Sports Plc reserves the right to charge £25 for every half hour the installation engineer is unable to start work. We must be informed at the time of placing the order where the product(s) are to be installed. All prices quoted are for ground floor installations in the main building of the property or a garage at the side of the main part of the building. Installations above or below ground floor or outside the main building (i.e. in an outhouse, etc may be subject to surcharge, especially if not mentioned at the time of order.)

Bodypower Sports are within their rights to refuse any installation if the installer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested and a representative of Bodypower Sports did not measure the area, then Bodypower Sports cannot be held responsible. Therefore the customer will incur the cost of the visit. Agreed installation times must be adhered to.

Adequate parking / vehicle access must be provided by the customer. Any charges incurred by the installer for parking will be chargeable. If the installation time is extended due to inadequate parking / access then the extra time will also be chargeable at £50 per hour.

Privacy Policy

Our Privacy Policy can be found here.

Warranties

All products on our website and in our catalogues are covered by a manufacturer’s warranty. If you are using any of the products in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a product with a “home use” warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require, please ask and we will be happy to check if the products are suitable. No manufacturer’s warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Warranties also vary from manufacturer to manufacturer. If you require clarification of the terms for particular products, we will be happy to supply these for you if not already detailed on the website.

Non UK Mainland Warranties

If you live outside the UK, it is advisable that you check whether or not the product you are wishing to purchase will have warranty outside the UK. Labour warranties for UK offshore postcodes may not be available. Please check before ordering. This is applicable to ALL offshore postcodes including Isle of Wight, Isle of Man etc.

WEEE (Waste Electrical and Electronic Equipment) Regulations

Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites. The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

We all have a responsibility to contribute to the reuse, recycling and other forms of recovery of WEEE under these Regulations. Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.

Electrical and Electronic Equipment that was made after 13 August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.

What can you do?

Reuse: If your old machine is still working, do you know somebody who would like to use it? There are many organisations such as schools, clubs, residential homes etc. who would be very happy to have the use of your old equipment. In addition, there are organisations that will reuse and repair electrical and electronic equipment and some even run “cash for recycling” schemes.

Recycle: If your old equipment is no longer useful, please recycle it.

Alternatively, as a distributor we are committed to reducing the amount of WEEE that goes in to land fill. We are doing our bit for the environment by offering free take-back on a like for like basis when you purchase a new machine from us. This means, for example, that if you buy a new cross trainer from us, you can return your old cross trainer to us and we will arrange appropriate disposal of the old machine. Please note: it must be a similar product, e.g. an old exercise bike for a new one, an old step machine for a new one, etc. This must be arranged with us at the time of placing an order with us for the new product. If you would like to do this, please call us on 01604 807 815 for details of where to deliver your old machine.